We may focus more on our shortcomings in services that are identified by our valued clients because complaints are also a source of improvements. We ask that you contact our office between the hours of 9 a.m. and 5 p.m. (Monday through Friday) by dialing 0333 335 6999 or by emailing on Complaints@nrimedical.co.uk

We strive to respond to your complaint within 48 hours of receiving it. If this is not possible, your complaint will be acknowledged within 5 working days. Within four weeks of receiving your complaint, a formal final resolution letter will be issued to you once all investigations have been completed. Then we’ll save our work and close the file. In case, you may think that matter still does not satisfy you, the complaint may be raised to the higher authorities of NRI MEDICAL. Procedure to raise the complaint to Director is given below:

If you are not satisfied with our final resolution, you have then an opportunity to file a new complaint, you can do so by writing to the Director within 4 weeks of receiving our response of final resolution.